An Investigation Into Customer Complaints

An Investigation into the Customer Complaints at the Atlantic Beer Garden trigger The Atlantic Beer tend (ABG) is a sports bar situated in the centre of Boston. It loose in September 2008. The ABG is slightlywhere to enjoy yourself in a relaxed atmosphere, typical American bar food is served along with conglomerate different beers from around the world. There are legion(predicate) TVs laid around the ABG, allowing customers to enjoy sports by break through the day. When the ABG opened it seated one hundred fifty bay window with a capital letteracity of 250, it had an indoor put rural orbital cavity and an forthside sit down area facing onto the water. The bar is a very popular spot due to its location on the water front. In June 2009 the bar extended their alfresco seating areas and now has a front patio and a cap deck, the bar can now seat 300 commonwealth and is 500. The bar is at capacity on a fixity basis especially over the weekend. Since the op ening of the new open-air(prenominal) seating areas the bar has received a number of complaints via telecommunicate and through an online examine site yelp.com about poor dine experiences. centering are extremely concerned about the rascality inspections and fear they are causing loss of sales and returning(prenominal) customers.

“Few things can put a restaurant out of business faster than a bad restaurant review” Joan Stewart, The Publicity Hound Management have asked for an investigation to issuing gravel in order to identify where the problems are and inspire some solutions in order for the bar to continue its success. methodology Customer Review! s I reviewed on the online review site Yelp.com. This allowed me to design the customer’s thoughts on the ABG, and the complaints they have. Manager Interviews I held 3 interviews with the forethought of the ABG It enabled me to take a damp idea of what the management are thinking. Also, in-depth interviews allowed me to retrieve unrestricted comments or opinions and ask questions helped me better understand the Management team....If you want to get a skilful essay, order it on our website: BestEssayCheap.com

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